Terms and Conditions 2022
We are a small independent business and each and every reservation is very important to us. Besides putting lots of love, time and energy in organising our retreats we also have to make non-recoverable payments in advance to make them happen, so please read our terms and conditions carefully before you book. By transferring your deposit, you indicate that you have read and agreed to the terms and conditions on this page. Thank you!
RESERVATION DEPOSIT
When you sign up for a retreat, we ask for a non-refundable deposit of 550 EUR. Only once we have received your deposit or proof of payment, your reservation is officially confirmed. The 550 EUR also count as a downpayment on your total amount and is non-refundable.
THE REMAINDER PAYMENT
Please put a reminder in your calendar and make sure the remaining payment is on our account no later than 6 weeks before the retreat starts to hold your reservation. If we do not receive your payment on time, have no choice but to make your spot available again and you will forfeit your deposit. No refund, no exception.
CANCELLATION POLICY
Refunds for the remaining amount depend on when we receive the cancellation. Should you cancel with more than 6 weeks until the retreat date, we keep your reservation deposit of 550 EUR and you will be credited for another retreat that same year. Should you need to cancel between 6 and 2 weeks of the retreat date, under no circumstance will there be any refunds given for cancellation.
SORRY, BUT REALLY NO EXCEPTIONS
Due to non-recoverable payments that we must make in advance to secure the retreat, exceptions to our policies cannot be made for any reason, including positively tested to COVID-19 or other health conditions, family or work emergencies, bad weather, or change of mind. If you cannot reach the retreat due to unforeseen circumstances such as strikes, weather circumstances, and missed, delayed or canceled flights, the retreat fees remain non-refundable. If you arrive late or need to leave your retreat early, you will not receive any refund on the remaining time of your scheduled stay.
TRAVEL & HEALTH INSURANCE
Of course nobody books a retreat with the intention of cancelling it, but the pandemic has shown us that unexpected events do occur, so we only allow guests with travel insurance that cover COVID related cancellations. Furthermore, you participate the workshops, classes, hikes and ceremonies at your own risk and you must employ your own judgment as to which movements, positions, exercises and excursions are appropriate for your level of training, overall physical fitness and experience as well as mental stability. All participants are required to have international health insurance that also covers medical care and transport home if needed.
COVID POLICY
While we appreciate that there may be differing views, we currently follow the Italian Government guidelines which apply to all guests. A negative antigen test result not older than 48 hours must be presented at the day of check-in of the retreat.
IN CASE WE MUST CANCEL
If we can not host a retreat and we must cancel, we will notify you as soon as possible and you will receive a 100% voucher for a future retreat. However is not accountable for your expenses incurred in preparation for the retreat, such as airline tickets, loss of work, visas fees and/or other costs associated with preparation for your trip.
OUR RIGHTS
reserves the right to remove a participant from the retreat if their behaviour is disruptive.
reserves the right to keep a guest liable if she brings damage to the house or belongings.
reserves the right the change the program, teachers or team members at all times. For more information or any specific questions, please email us at hello.greta.grace@gmail.com
Thank you for understanding and respecting our terms and conditions for 2022.